 NASHVILLE, TENNESEE -- A trip to Oakwood's facility confirms that this is no ordinary dry cleaner. Every detail, from the building design and traffic flow to the buoyant employee offering you Starbucks coffee, is designed to enhance your experience.
A visit to Oakwood is like stopping by the home of your favorite
relative, one who isn't afraid to let you peek into her medicine
cabinet. Want to see how your clothes are cleaned? You won't even break
a sweat as you watch your shirts expertly pressed by smiling employees
in the bright, fully air-conditioned workroom.
Though HVAC plays a role in creating this comfortable atmosphere, something even more powerful is going on at Oakwood, where the customer experience is akin to a warm embrace delivered in a breezy room. The Kumars' evangelical Christian faith and belief in servant leadership are the source of that power. "Our employees come first because they're the ones who create Oakwood's unique customer experience," said Surendra. Oakwood's above-average pay, comfortable work environment and training programs are like a magnet for experienced employees in an industry where sweatshop conditions, low pay and high turnover are the norm. "Word gets around," said Leon Outlaw, an Oakwood employee with more than 28 years in the dry cleaning business. "When people find out about what we have here, they want to come to Oakwood." Oakwood's dry cleaning systems were designed around the revolutionary GreenEarth cleaning agent, an environmentally-friendly process that leaves clothes odorless and feeling like new. Oakwood's free pick-up and delivery service, offered throughout metropolitan Nashville, Brentwood and Franklin, makes this unique garment care system even more accessible.
Oakwood has received its share of recognition for its innovation, including the prestigious American Drycleaner magazine's Best New Build Award in 2003. To Surendra and Carolyn, industry accolades take a back seat to the satisfaction they get as they watch their employees, customers and competitors react to their innovations. This dynamic duo delivers dry cleaning with heart, one freshly cleaned, perfectly-pressed garment at a time. According to Surendra Kumar, who owns Oakwood the Greener Cleaner with his wife Carolyn, Oakwood's "green" process coupled with their staff's dedication to quality has created a cult-like following among many of Nashville's elite. Debe Dohrer, owner of Customer Rags, a premier custom clothier in Green Hills, agrees. "Oakwood has saved my clients' clothing from ruin," she said. "My clients call me out of the blue to tell me how much they love the way Oakwood cares for their clothes."
Oakwood's relentless attention to detail, from the gentle pressing to the replacement of the tiniest button, makes wardrobes last longer. "Oakwood is a blessing for the custom clothier business," Dohrer said. "I don't use anyone else!"
Every item in your wardrobe deserves the Oakwood touch. For more information, visit Oakwood the Greener Cleaner on the web at www.oakwoodcleaners.com or call 615.885.1281.
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